Insurance and Billing

DRG Laboratory provides the latest cutting edge PCR based diagnostic testing available to medical providers. We test for multiple bacteria, parasites, viruses, and health risk markers. When ordering a test, you will receive a complete, easy to use collection kit that you return, postage-paid (US only), with your stool specimen. We process your specimen as soon as it is received and provide your test results directly to your physician, usually within three to four business days. We recommend checking with your own insurance company about reimbursement and the need for a prior authorization before having your specimen collected.

  • DRG Laboratory is a Medicare participating provider
  • As a courtesy, DRG Laboratory will bill your primary insurance carrier (complete information must be provided), but we cannot predict the level of reimbursement
  • DRG Laboratory may bill you the patient responsibility for any unpaid balance due to deductibles, co-payments, co-insurance and non-covered services

Payments


Payment for services is due upon receipt of an invoice from DRG Laboratory. We accept payment by check, money order, and most major credit cards. To ensure that your payment is processed correctly please include the patient name and patient Accession number(s) / ID number with your payment. Credit card payments can be processed by phone, fax, or mail using our Credit Card Authorization form. Payment by mail should be sent to:

DRG Laboratory
P.O. Box 589
Souderton, PA 18964-0589

If you feel that your insurance company should pay some or all of your bill, but your statement indicates that no claim was filed, please contact our billing department immediately with the information necessary to file a claim. If a claim was appropriately filed and you feel that your insurance company should pay some or all of the balance due, please contact your insurance company to resolve this as soon as possible.

If you have any questions regarding billing or insurance, please contact our billing department at (678)580-0613 option 1. Our professional billing specialists can assist you Monday-Friday between the hours of 8:00am and 5:00pm ET.