How does this Policy define “personal information”?
“Personal information” means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by DRG Web sites and maintained by DRG in an accessible form. Examples of personal information include your name, your address and your telephone number.
How does DRG collect information online?
DRG collects information in two ways:
- Personal Information You Submit: DRG collects personal information that you enter into data fields on DRG Web sites. For example, you may submit your name, address, e-mail address, and/or other information in order to receive information about various subjects, register for DRG programs, contact DRG customer service, or respond to DRG surveys. To protect your privacy, you should not provide DRG with any information that is not specifically requested.
- Passive Collection of Unidentifiable Information: DRG Web sites may collect information about your visits to DRG Web sites without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to DRG Web sites some of this unidentifiable information, such as the URL of the Web site you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of DRG Web sites easier by allowing DRG to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve DRG Web sites. Certain features of DRG Web sites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identity you without additional identifiable information.
In what circumstances might DRG collect and use personal information?
DRG will use the personal information you provide through DRG Web sites to respond to your questions and to provide you with efficient customer service. After you have entered personal information into a form or data field on a DRG Web site, DRG may use certain identifying technologies to allow that Web site to “remember” your personal preferences, such as sections of that Web site that you visit frequently and, if you choose, your user ID. We may also use this personal information for other business purposes, such as to offer you the opportunity to receive notices regarding DRG’s products or services, to invite you to participate in surveys about our products, or to notify you about special promotions.
Does DRG consolidate personal information?
DRG may consolidate the personal information of customers who use DRG Web sites. We use this information to help us better design DRG Web sites and DRG products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.
What choices do I have about how DRG collects and uses personal information about me?
You may always limit the amount and type of personal information that DRG receives about you by choosing not to enter any personal information into forms or data fields on DRG Web sites. Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of DRG Web sites may ask whether you wish to opt out or opt into our contact lists for offers, promotions and additional services that may be of interest to you.
Who will have access to personal information about me?
Personal information can be accessed by a restricted number of DRG employees, by certain companies with which DRG may conduct joint programs, and by individuals and entities with whom DRG contracts to carry out business activities for DRG. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. Also, it is DRG’s practice to notify you if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, DRG’s practice is to require its contractors to keep your personal information confidential and to use personal information only to perform functions for DRG.
Does DRG share personal information with third parties?
As a general rule, DRG does not share your personal information with third parties, unless it is necessary to conduct a joint program or to carry out a program or activity through a contractor. If DRG sells one of its divisions, your personal information may be transferred to the buyer so that the buyer can continue to provide you with information and services. If DRG provides your personal information to individuals and entities which assist us with our business activities, it is DRG’s practice to require those individuals and entities to keep your personal information confidential and to use your personal information only to perform functions for DRG. DRG reserves the right to disclose your personal information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required by law.
How does DRG secure personal information?
It is DRG’s practice to secure each web page that collects personal information; however, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. DRG cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to DRG Web sites, you must weigh both the benefits and the risks. In addition, DRG Web sites covered by this Policy will display a warning whenever you link to a Web site that is not controlled by DRG or subject to DRG policies; you should check the privacy policies of such third-party Web sites before submitting personal information. DRG has policies, which provide for the proper use and protection of Social Security numbers obtained in the course of doing business with DRG. DRG’s policies require that Social Security numbers be appropriately secured to avoid loss, misuse or unauthorized access of Social Security numbers. Unlike this Policy, which applies only to on-line personal information, DRG’s policies governing Social Security numbers apply to both on-line and off-line collection and use of Social Security numbers.
How may I correct personal information or delete it from current customer records?
You may request to remove your personal information from our current customer records or to amend your personal information. Please notify us of your wishes by contacting us in one of the ways specified below. For our record keeping purposes, we will retain certain personal information you submit in conjunction with commercial transactions.
How can I contact DRG?
If you have questions about the use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt out of future communications from DRG or a particular DRG program, please contact us by clicking on the “Contact” link on the Web site you are visiting or by e-mailing us at customerservice@DRGLab.com. You may send a letter to the following address:
DRG Laboratory Attention: Public Affairs Department
2001 Westside Parkway Suite #290
Alpharetta, GA 30004-8514
In all communications to DRG, please include the e–mail address used for registration (if applicable), the Web site address or the specific DRG program to which you provided personal information and a detailed explanation of your request. If you would like to delete or amend your personal information and are contacting us by e-mail, please put “Deletion Request” or “Amendment Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner. How will I know whether DRG has updated this policy? DRG reserves the right to amend this Policy without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If DRG changes its privacy practices, a new Policy will reflect those changes and the effective date of the revised Policy will be set forth in this paragraph. This Policy was last updated June, 2013 and is effective as of that date.
For more information, please contact CharlesStout@drglab.com